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Cannot Login To Symantec Endpoint Protection Manager Console

If the database is unavailable or cannot be accessed, you cannot log in. If not, reference the following document for further troubleshooting: http://www.symantec.com/business/support/index?page=content&id=TECH102413&locale=en_US References "Which communication ports does the Symantec Endpoint Protection Manager 11.x use?" http://www.symantec.com/business/support/index?page=content&id=TECH102416&locale=en_US This document is available in the following Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription. Did this article resolve your issue? http://scriptkeeper.net/cannot-login/cannot-login-to-symantec-endpoint-management-console.html

Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. The name entered into the console is not able to be resolved to the correct computer. If not, fix the name resolution issues on the network or enter in the manager IP address instead. Thank you for your feedback!

Verify that the network can properly resolve the name of the computer running the Database if it is not hosted on the SEPM server. Submit a False Positive Report a suspected erroneous detection (false positive). The linked document can provide logs to indicate root cause. Try these resources.

The SEPM console itself cannot connect to the Database. Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation Why is logging into Symantec Endpoint Protection Manager producing the error: Create a SymAccount now!' Unable to Logon to Symantec Endpoint Protection Manager. java version 1.5 and later are supported for the Remote Console.

Information for: Enterprise Small Business Consumer (Norton) Partners Our Offerings: Products Products A-Z Services Solutions Connect with us: Support Connect Communities Security Center Find a Partner Events Webcasts Contact Us About Verify that it stays started. TECH102769 August 2nd, 2013 http://www.symantec.com/docs/TECH102769 Support / Unable to Logon to Symantec Endpoint Protection Manager. dig this You are using the Remote Console, and the version of Java installed on the system is not compatible with the Remote Console.

Try to start the Symantec Endpoint Protection Manager service in Service Control Manager. However, for compatibility with 1.6, the SEPM must be RU6 or later. Java version 1.4 and earlier are not supported and will need to be upgraded. Close Login Didn't find the article you were looking for?

No Yes logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 logo-symantec-dark-source Loading Your Community Experience Symantec Connect http://www.symantec.com/connect/forums/sepm-cant-login-console-0 logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will Verify that the network can properly resolve the name of the computer running the manager. Verify that the server name and port are correct." Symptoms This error has more than one potential cause: The name/port entered into the console are incorrect.

Error: "Failed to connect to the server, Verify that server name and port are correct". http://scriptkeeper.net/cannot-login/cannot-login-to-ssp.html Don't have a SymAccount? Submit a Threat Submit a suspected infected fileto Symantec. Legacy ID 2007103013541248 Terms of use for this information are found in Legal Notices.

Solution Solutions provided as per cause: Verify the correct server name/port entered into the console and try again. The Symantec Endpoint Protection Manager service is not started. Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more. Check This Out Error: "Failed to connect to the server, Verify that server name and port are correct".