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Cannot Login To Symantec Endpoint Management Console

da13 Visitor2 Reg: 02-Oct-2011 Posts: 3 Solutions: 0 Kudos: 0 Kudos0 Can not login to Symantec Endpoint Protection Manager Console Posted: 02-Oct-2011 | 10:50PM • 3 Replies • Permalink Hi I Ask the experts! Try these resources. If not, reference the following document for further troubleshooting: http://www.symantec.com/business/support/index?page=content&id=TECH102413&locale=en_US References "Which communication ports does the Symantec Endpoint Protection Manager 11.x use?" http://www.symantec.com/business/support/index?page=content&id=TECH102416&locale=en_US This document is available in the following have a peek here

Delete the corrupt sem5.log file, then generate a new one to solve the problem. Issue Description The issue is caused when the server running the console unexpectedly shuts down, or the Symantec software is updated to Version 12.1 or a newer version, causing the sem5.log Apply Solution First, you must stop the "dbsrv11" service. Submit a False Positive Report a suspected erroneous detection (false positive). https://www.symantec.com/connect/forums/i-cant-login-symantec-endpoint-protection-manager-121

The SEPM console itself cannot connect to the Database. Ryan McVay/Photodisc/Getty Images Related Articles [Symantec Management Client Service] | Why the Symantec Management Client Service Failed to Start [Antivirus Endpoint Edition] | Symantec Antivirus Endpoint Edition vs. You are using the Remote Console, and the version of Java installed on the system is not compatible with the Remote Console.

java version 1.5 and later are supported for the Remote Console. Symptom When you launch the SEPM console locally on the server, you are prompted to enter administrator credentials. Photo Credits Ryan McVay/Photodisc/Getty Images Suggest an Article Correction Related Searches More Articles [Norton Virus Scanner Boot Disc] | How to Make a Norton Virus Scanner Boot Disc [Norton] | Norton Thanks and Regards Soe Thiha Me Too0 Last Comment Replies da13 Visitor2 Reg: 02-Oct-2011 Posts: 3 Solutions: 0 Kudos: 0 Kudos0 Re: Can not login to Symantec Endpoint Protection Manager Console

Solution Solutions provided as per cause: Verify the correct server name/port entered into the console and try again. Verify that the network can properly resolve the name of the computer running the manager. Run the following command at the prompt: dbsrv11 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db After the log file is regenerated, force-start the SEMP service using the services.msc tool. While living in Austin, Columbo has contributed to high profile projects for the State of Texas, Fortune 500 technology companies and various non-profit organizations.

Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation Why is logging into Symantec Endpoint Protection Manager producing the error: For example, change the name to "sem5.old." Next, regenerate a new sem5.log file by opening a command prompt and changing to the "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\" directory (again, using the Did this article resolve your issue? To accomplish this task, open the Processes tab in the Task Manager.

Try to start the Symantec Endpoint Protection Manager service in Service Control Manager. http://www.symantec.com/connect/forums/i-cant-login-symantec-endpoint-protection-manager-console Submit a Threat Submit a suspected infected fileto Symantec. Next, open File Explorer and navigate to "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\." (On a 64-bit machine, use "Program Files (x86)" instead of "Program Files.") Find the "sem5.log" file, then rename the This is a known issue, and is documented on the Symantec site as first occurring in deployments of version 12.1 of the SEPM application.

The Symantec Endpoint Protection Manager service is not started. http://scriptkeeper.net/cannot-login/cannot-login-to-ssp.html So please kindly advice me how should I do. *I just attach the print screen. Note that only Internet Explorer, version 7 and above is supported for remotely accessing the SEPM console. So please kindly advice me how should I do. *I just attach the print screen.

Close Login Didn't find the article you were looking for? Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription. Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more. Check This Out Some of my client pc got the alert that "Virus Defination are Out of Date" so I try to login Endpoint Protection Manager Console. Even I type the user name and

Urgent Customer Issues If you are experiencing an issue that needs urgent assistance please visit our customer support area: Chat with Norton Support @NortonSupport on Twitter Who's online There are currently TECH102769 August 2nd, 2013 http://www.symantec.com/docs/TECH102769 Support / Unable to Logon to Symantec Endpoint Protection Manager. If not, fix the name resolution issues on the network or enter in the manager IP address instead.

Thanks and Regards Soe Thiha delphinium Norton Fighter25 Reg: 21-Nov-2008 Posts: 9,821 Solutions: 187 Kudos: 3,007 Kudos0 Re: Can not login to Symantec Endpoint Protection Manager Console Posted: 02-Oct-2011 | 11:14PM

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For further assistance, contact Symantec Support services. The linked document can provide logs to indicate root cause. Verify that it stays started. this contact form Verify that the network can properly resolve the name of the computer running the Database if it is not hosted on the SEPM server.

Error: "Failed to connect to the server, Verify that server name and port are correct". No Yes logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 logo-symantec-dark-source Loading Your Community Experience Symantec Connect To log in remotely to the console, type the the URL "http://host:9090/" in the address bar of a supported browser. The most recent report was posted in January of 2014.

Box 4260 Houston, Texas 77210–4260 © Copyright 2016 Hearst Newspapers, LLC Some of my client pc got the alert that "Virus Defination are Out of Date" so I try to login Endpoint Protection Manager Console. Even I type the user name and After you enter your login information, the login screen appears to hang and the SEPM manager never launches. Information for: Enterprise Small Business Consumer (Norton) Partners Our Offerings: Products Products A-Z Services Solutions Connect with us: Support Connect Communities Security Center Find a Partner Events Webcasts Contact Us About

Create a SymAccount now!' Unable to Logon to Symantec Endpoint Protection Manager. Remote Console Access If you still cannot launch the SEPM console after regenerating the log file, you may be able to perform administrative tasks temporarily by logging in to the host Verify that the server name and port are correct." Symptoms This error has more than one potential cause: The name/port entered into the console are incorrect. The issue has been documented on both Windows 2003 and Windows 2008 servers.

The name entered into the console is not able to be resolved to the correct computer. However, for compatibility with 1.6, the SEPM must be RU6 or later. Subscribe to the Houston Chronicle | Shopping | Classifieds | Obits | Place an Ad | La Voz Register | Sign In Home Local In Local Neighborhoods Houston & Texas Traffic